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Providing Affordable Energy

Providing Affordable Energy

Providing Affordable Energy

We are committed to being a key contributor to New York State achieving its climate and energy affordability goals. To honor our commitment, we are providing customers with financial assistance to better manage their energy bills; eligible low-and moderate income (LMI) customers with access to clean energy sources; and outreach and education to communities about our programs.

In 2024, our work in these areas included:

  • Providing monthly electric and gas bill discounts to LMI customers through the Energy Affordability Program (EAP):

    Total Bill Discounts

    Customers

    % of Residential Customers

    % of Customers Residing in a DAC

    CECONY

    $311 M

    450,000

    15

    66

    O&R

    $22 M

    20,000

    10

    36

    Figure 31

  • Partnering with social service agencies in New York City and Westchester County to automatically enroll customers who already receive benefits from public assistance programs in EAP.
  • Providing close to 2,800 Energy Share Program customers assistance totaling over $510,000 through additional benefit up to $200 to eligible LMI customers who made at least one payment in the previous 12 months.
  • Enabling qualified customers to pay off past due balances interest- and fee-free over time through deferred payment agreements.
  • Allowing customers with Budget Billing to pay their monthly gas and electricity bill in even amounts each month.
  • In 2024, Customer Outreach partnered with social service non-profits and community groups to arrange and attend events as well as administer various communications to help communities with limited English proficiency become aware of and understand assistance services available to them. Customer Outreach attended events in 145 DACs and 23 adjacent communities.

Planned Programs

With implementation planned for 2025, our programs demonstrate leadership in providing affordable energy options and access to clean energy sources:

Energy Affordability Guarantee Pilot (EAG) aims to lower energy costs for 100 low-income households in our service territory by providing them with bill credits so that they pay no more than 6% of their income on electricity. To be eligible, households must earn 60% or less of the New York State median income and fully electrify their home heating through EmPower+, which provides free energy efficiency and clean energy upgrades.

Moderate Income and Expanded Energy Affordability will provide monthly discounts on electric and gas bills to qualifying moderate-income customers. This program is still in the initial stages of design, with further development planned for later this year.

Statewide Solar for All (SSFA) will provide bill credits to low-income households participating in EAP and residing in a DAC based on a portion of the compensation generated from our solar and storage projects. Eligible customers will be enrolled automatically and will begin receiving bill credits in December 2025.

Renewable Energy Access and Community Help (REACH) is a partnership with New York Power Authority (NYPA). Low-income households both participating in EAP and residing in a DAC will receive bill credits based on a portion of net revenues from renewable energy projects owned, operated, or contracted for by NYPA.

To align with the implementation of Statewide Solar for All, we will automatically enroll eligible low-income customers in SSFA and REACH at the same time they are enrolled in EAP. Participating customers will begin receiving bill credits in January 2026.

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