Safety
Our investment in steam system safety supports our risk mitigation strategy, which comprises three pillars: prevention, detection, and timely response.
Prevention
Our Steam System Risk Assessment Model (SSRA) plays a critical role in maintaining the integrity of our steam distribution system and, thereby, the safety of both our employees and the public. It evaluates the probability of the occurrence of adverse events such as corrosion, overpressure, equipment failure, flooding, and others.
Our model also performs a consequence analysis that quantifies the impact of steam failures by considering factors such as: 1) energy release; 2) failure location; and 3) the density of nearby infrastructure. Using these factors, SSRA assigns a risk level we use to guide proactive maintenance and replacement of system components.
Detection
Trained Steam Operations personnel conduct weekly visual surveys of our steam distribution system. The system also uses a Remote Monitoring System (RMS) that notifies our Steam Troubleshooter Dispatch Center of operating conditions requiring attention. In 2024, our Steam Operation’s Team continued to expand RMS throughout our steam network. We expect to expand RMS functionality from the current 124 locations to an additional 100 sites in 2025.
Response
We are dedicated to maintaining the safety and reliability of our steam system through a comprehensive strategy that emphasizes rapid response and strong partnerships with external agencies. We aim to address reports of vapor conditions across the system within 45 minutes 90% of the time, and within 60 minutes 95% of the time. Steam Operations has consistently achieved these response time targets.
We maintain close relationships with first responders and government agencies, including New York City’s Fire and Emergency Management departments. For instance, we:
- Conduct annual trainings on how to properly respond to steam incidents;
- Familiarize New York City agencies with our steam system, hazard recognition methods, and emergency response procedures; and
- Conduct regular emergency response drills to maintain readiness and optimize performance.