Advancing Diversity, Equity and Inclusion

Our corporate-wide DEI vision, mission, and strategy focuses on four strategic goals: 1) ongoing learning and competency building; 2) inclusive and visible leadership support; 3) reviewing our systems, policies, and procedures to eliminate potential barriers to inclusion; and 4) celebrating and acknowledging our diverse and inclusive workforce. This framework is designed to cause company leaders and employees to work together to implement measures that prioritize a proactive and ongoing effort to promote a positive work culture where we are tapping the full talent of our workforce and creating an environment that nurtures all employees’ development Our goal is to create and sustain an environment where employees are psychologically safe and thriving.

In 2023, we completed our second biennial “Culture of Inclusion” Survey. The survey highlighted improvement in our overall inclusion score and emphasized impartiality as one of our strengths. A sense of belonging – a key driver of inclusion – again rated high, at 84%. Psychological safety – the belief that one can speak up and openly, and another factor in inclusion – came through as an area where still more could be done. Pay and benefits was and is top of mind for most employees as it is in the broader society. We have already implemented changes towards improvement, and we will remain focused on this area through continuing review of our compensation structure. We also responded by creating classes for field workers as well as managers at different levels, including executives. This is key to building momentum towards an even greater transformation of our corporate culture. It involves backing up our commitments with action by implementing equitable practices, systems, policies, and processes that support and sustain engagement, fairness and belonging. It also means ensuring that our leaders can effectively develop and lead a diverse and inclusive workforce. We are focused on providing leaders with the right tools and resources needed to support their leadership, including providing programs in leading with courage, psychological safety and speaking up for inclusion.

Building a more equitable workplace requires that we track and measure our results, and that we are always exploring new ways to improve our performance. Data helps us identify existing gaps and also areas where we excel. Our grassroots networks, such as Employee Resource Groups and Local DEI Councils serve as champions, facilitating critical conversations to increase awareness about cultural differences and to assist with recruiting and career development efforts. Our initiatives have been successful, but the work continues and we remain committed to the journey.

Our people will always be our greatest strength—and the incredible range of culture, experience, and perspective makes the company stronger.

To learn more, read our Annual Diversity & Inclusion Report

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Diversity

	2018	2019	2020	2021	2022	2023
Total workforce	14,955	14,596	14,063	13,871	14,319	14,592
Management	6,424	6,394	6,317	6,287	6,333	6,328
Union	8,531	8,202	7,746	7,584	7,986	8,264
People of Color in the workforce	7,220	7,080	6,892	6,890	7,398	7,821
People of Color share	48%	49%	49%	50%	52%	54%
Women in the workforce	3,179	3,123	3,083	3,036	3,239	3,386
Women share	21%	21%	22%	22%	23%	23%
General Managers, Directors and Above	270	282	255	287	285	224
People of Color in GMs, Directors and Above	78	80	73	85	88	85
People of Color Share	28%	28%	29%	30%	31%	38%
Women in GMs, Directors and Above	84	89	79	98	95	86
Women Share	31%	32%	31%	34%	33%	38%